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DELIVERY AND RETURNS



DELIVERY

Free Delivery on all products. You do not need to pay a penny on shipping. Just pay for your item.



RETURNS INFO

We are giving standard 14 days returns on all orders. If you change your mind about a particular item you’ve bought from us for any reason, simply follow the easy Returns Instructions that you’ll receive with your purchase and post it back within 30 days of the dispatch date to receive a full refund (including VAT).

The only exceptions on refunding items are those that have been personalised to your specification, such as resized rings (done through us or another jeweler). Additionally, earrings cannot be refunded for hygiene reasons.



KEY THINGS TO REMEMBER TO GUARANTEE YOUR REFUND:

  • The identification tag must not have been removed from the item.
  • All items must be returned in original condition (clean, unused and unaltered).
  • All returned items must be in their original packaging, along with the Authenticity Card if supplied.

If you return an item for refund that was part of a promotional offer, kindly return any free gift that was supplied as part of that promotion. We recommend you return your item via Royal Mail Special Delivery (or other similar tracked and insured delivery service) to ensure you have proof of postage and that your item is reassuringly covered during transit.

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